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When you have an issue with your bank account, card, transfer, or loan, the fastest solution should not involve digging through random websites looking for a customer care number. Unfortunately, that is exactly what many Nigerians end up doing.

A quick Google search often leads to unofficial blogs, outdated directories, or fake support numbers operated by scammers. In several cases, customers have lost money after contacting fraudulent “support agents” pretending to represent legitimate financial institutions.

To help avoid that problem, this guide compiles verified customer support contacts for Nigerian banks and fintech companies. Every phone number, email address, WhatsApp line, and support handle listed here was sourced directly from the institution’s official website, app, or verified social media account.

Nigerian Banks Customer Care Contacts

Access Bank

• Phone: 0700-225-5222-377, 01-271-2005-7, 01-280-2500
• Email: contactcenter@accessbankplc.com
• Escalation Email: cc-ombudsman@accessbankplc.com
• Twitter/X: @myaccessbank

Citibank Nigeria

Citibank Nigeria primarily serves corporate and institutional clients and does not publicly provide a retail banking customer care line.

Ecobank Nigeria

• Phone: 0700 500 0000, 0800 326 2265
• Email: ecobankenquiries@ecobank.com
• Twitter/X: @ecobank_nigeria
• Digital Assistant: Rafiki (available inside the Ecobank app)

Fidelity Bank

• TrueServe: 0700 343 35489
• IVY Support: 0903 000 0302
• International Line: +234 908 798 9069
• Email: true.serve@fidelitybank.ng
• WhatsApp: 0903 000 5252
• Twitter/X: @fidelitybankplc

First Bank of Nigeria

• FirstContact: 0700-347-782-668-228
• Additional Lines: +234 201 905 2326, +234 201 905 2000, +234 201 448 5500
• Email: firstcontact@firstbanknigeria.com
• Complaints Email: firstcontact.complaints@firstbankgroup.com
• WhatsApp: 08124444000 (send “Hi” to begin)
• Twitter/X: @FirstBankngr | @FBN_help

FCMB

• Phone: 07003290000, 02012798800, 02012272800
• Email: customerservice@fcmb.com
• WhatsApp: 09099999814, 09099999815
• Twitter/X: @MyFCMB | @fcmb_help

Globus Bank

• Phone: 0201 466 1000, 0201 225 9000
• Email: contactcenter@globusbank.com
• Twitter/X: @GlobusBankNG

Guaranty Trust Bank

• GTConnect: +234 201 448 0000
• Additional Lines: +234 700 4826 66328, +234 802 900 2900, +234 813 985 6000
• Email Support: Available through the contact form on GTBank’s website
• Twitter/X: @gtbank | @gtbank_help
• AI Assistant: Mate (inside the GTBank app)

Jaiz Bank

• Phone: 0700 7730000
• Additional Lines: +234 708 063 5500, +234 708 063 5555
• Email: customercare@jaizbankplc.com
• Twitter/X: @JaizBankNG

Keystone Bank

• Phone: +234 700 2000 3000, 070 4600 4000
• Additional Lines: 02013448668, 02014485743
• Email: contactcentre@keystonebankng.com
• Twitter/X: @keystonebankng
• Live chat support is also available on the bank’s website.

Lotus Bank

• Phone: 0700 568 872 265, 07000100000
• Email: support@lotusbank.com
• Twitter/X: @LotusBank

Optimus Bank

• Phone: +234 201 906 3600
• Email: opticonnect@optimusbank.com
• Twitter/X: @OptimusBank

Parallex Bank

• Phone: 070072725539
• Email: customercare@parallexbank.com
• Twitter/X: @parallexbankng

Polaris Bank

• Phone: 0700-759-32265 (0700-POLARIS)
• Additional Lines: 0806 988 0000, 01 297 9500, 01 270 5850
• Email: Yescenter@polarisbanklimited.com
• Twitter/X: @PolarisBankLtd

PremiumTrust Bank

• Phone: +234 700 773 6486, 0201 330 2777
• Email: contactpremium@premiumtrustbank.com
• Twitter/X: @thepremiumtrust

Providus Bank

• Phone: 0700-776-84387 (0700-PROVIDUS)
• Email: businessconcierge@providusbank.com
• Fraud Desk: frauddesk@providusbank.com
• Twitter/X: @ProvidusBank

Signature Bank

• Phone: +234 700 0072 7272
• Email: customercare@signaturebankng.com
• Twitter/X: @Signaturebankng

Stanbic IBTC Bank

• Phone: 0700 909 9099, +234 1 422 2222
• Email: customercarenigeria@stanbicibtc.com
• Twitter/X: @StanbicIBTC

Standard Chartered Bank Nigeria

• Phone: +234 201 270 4611, +234 800 123 5000
• Corporate Line: +234 201 236 8220
• Email: clientcare.ng@sc.com
• Twitter/X: @StanChart | @StanChartNG

Sterling Bank

• Phone: 0700STERLING (070078375464), 02018888822
• Additional Line: 07008220000
• Email: customercare@sterling.ng
• WhatsApp: +234 916 031 3000
• Twitter/X: @sterlinghelp | @Sterling_Bankng

SunTrust Bank

• Phone: 0700-134-7868, +234-1-2802142
• Email: helpdesk@suntrustng.com
• WhatsApp: +234 708 507 8034
• Twitter/X: @SunTrustNG

Union Bank of Nigeria

• UnionCare: +234 700 700 7000
• Additional Lines: +234 907 007 0001, +234 1 2716816
• Email: customerservice@unionbankng.com
• Twitter/X: @UNIONBANK_NG

Former customers of Titan Trust Bank now receive support through Union Bank following the merger.

United Bank for Africa

• Phone: 0700-225-5822 (0700-CALL-UBA)
• Additional Line: 02-012808822
• Fraud Desk: 02-012808800
• Email: cfc@ubagroup.com
• Digital Support: Leo chatbot on WhatsApp, Facebook, and Messenger
• Twitter/X: @UBAGroup | @UBACares

Unity Bank

• Phone: +234 7057 323 225, 0708 066 6000
• Additional Line: 09-8734331
• Email: we_care@unitybankng.com
• Twitter/X: @UnityBankPlc

Wema Bank

• Phone: 0700PURPLE (07000787753), +234 803 900 3700
• Additional Lines: +234 1 277 7700-9
• Email: purpleconnect@wemabank.com
• WhatsApp: 09044411010
• Twitter/X: @wemabank

Zenith Bank

• Phone: 0700-ZENITHBANK (0700-936-4842265), 0201-278-7000
• Additional Lines: 0904-085-7000, 091-1987-7000
• Email: zenithdirect@zenithbank.com
• WhatsApp: 07040004422 (ZiVA assistant)
• Twitter/X: @ZenithBank

Fintech Customer Care Contacts in Nigeria

ALAT

• Phone: 07000787753, 08039003700
• Email: help@alat.ng
• Twitter/X: @alat_ng

Bamboo

• Phone: +234 (02) 018880295
• Email: support@investbamboo.com
• Twitter/X: @investbamboo

Branch Nigeria

• Email: nigeria@branch.co
• Twitter/X: @branch_ng

Branch Nigeria does not publicly provide a customer support phone line. Support requests are handled through the in-app chat feature.

Carbon

• Email: customer@getcarbon.co
• Twitter/X: @get_carbon

Carbon routes most customer complaints through its in-app support ticket system and website contact form.

Chipper Cash

• Phone: +1 844 386 3753 (US support line)
• Email: support@chippercash.com
• Twitter/X: @chippercashapp

Nigerian users are generally advised to use the in-app support channel.

Cowrywise

• Phone: 07000 269 799 473
• Email: support@cowrywise.com
• WhatsApp: 0903 000 0857
• Twitter/X: @cowrywise

Eyowo

• Phone: +234 1 7001520
• Email: support@eyowo.com
• Twitter/X: @eyowo | @eyowohelp

FairMoney

• Phone: 0201 700 1276, 01 888 5577
• Toll-Free: 0800 000 3333
• Email: help@fairmoney.io
• WhatsApp: +234 810 108 4635
• Twitter/X: @fairmoney_ng

Flutterwave

• Phone: 0700-FLUTTERWAVE (0700-358-883-79283), 01-888 9595
• Email: hi@flutterwavego.com
• Twitter/X: @theflutterwave | @FlwSupport

Kuda

• Phone: 0700022555832
• Email: help@kuda.com
• Twitter/X: @joinkuda | @kudahelp_ng

Kuda has publicly stated that it no longer handles customer support through WhatsApp or social media DMs for security reasons. Customers are advised to use only the official phone line and email channels.

Moniepoint

• Phone: 0201 888 9990
• Email: hello@moniepoint.com
• WhatsApp: +234 908 843 0803
• Twitter/X: @moniepoint | @Moniepointng

OPay

• App & Card Support: 0700 8888 328, 020 18888 328
• POS Support: 0700 8888 329, 020 18888 329
• Email: customerservice@opay-inc.com
• WhatsApp: +234 916 599 8936
• Twitter/X: @OPay_NG

PalmPay

• Phone: 02018886888
• Personal Support: support@palmpay.com
• Business Support: palmpay-business@palmpay-inc.com
• Twitter/X: @palmpay_ng

PalmPay does not officially list any WhatsApp support number on its website. Users should be cautious of unverified WhatsApp numbers circulating online, as several have been linked to fraudulent activity.

Paystack

• Phone: +234 201 631 6160
• Email: hello@paystack.com, support@paystack.com
• Fraud Desk: fraud@paystack.com
• Twitter/X: @paystack | @PaystackSupport

PiggyVest

• Phone: 0700 933 933 933
• Email: hello@piggyvest.com, contact@piggyvest.com
• Twitter/X: @piggyvest

Renmoney

• Phone: 0700 5000 500
• Email: hello@renmoney.com
• Whistleblower Email: whistleblower@renmoney.com
• Twitter/X: @Renmoney

Risevest

• Phone: 0700 2255 7473
• Email: hello@risevest.com
• Twitter/X: @Risevest

VFD Microfinance Bank

• Phone: 0201 227 1396
• Email: support@vbank.ng
• Twitter/X: @vbankng

What To Do If Your Complaint Is Ignored

If your bank or fintech fails to resolve your complaint within a reasonable timeframe, you can escalate the issue to the Consumer Protection Department (CPD) of the Central Bank of Nigeria.

• Escalation Email: cpd@cbn.gov.ng

Complaint Escalation Process

1. Contact the institution through its official customer care line.
2. Request a complaint or reference number before ending the conversation.
3. Send a follow-up email within 24 hours, including your complaint reference number.
4. If the issue remains unresolved after two weeks, or 30 days for loan and excess-charge disputes under CBN guidelines, escalate the matter to the CBN Consumer Protection Department.